Shipping Policy

Thank you for visiting and shopping at Pod & Found! We appreciate your business and want to ensure you have a seamless experience from checkout to delivery. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing and Handling Time

Because our vintage iPods are thoroughly tested, customized, and polished to ensure exceptional quality, we do not offer immediate, same-day fulfillment.

• Standard Orders: All orders are processed within [e.g., 2–4] business days (Monday through Friday, excluding holidays).

• Custom Builds: If you have ordered a custom-built or made-to-order device, please allow [e.g., 5–7] business days for assembly, testing, and preparation before shipment.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you immediately via email.

2. Shipping Rates & Delivery Estimates

We proudly offer Free Standard Shipping on all orders within the United States. Your order will be sent via USPS or UPS Ground depending on the package size and destination.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Ground (USPS or UPS)	3–7 business days	FREE
Expedited Shipping	2–3 business days	Calculated at checkout

Please note: Delivery delays can occasionally occur due to carrier capacity or severe weather, which are outside of our control.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will typically become active within 24 hours of package drop-off.

4. Customs, Duties, and Taxes (International Shipping)

Pod & Found is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

We ship internationally using USPS and UPS via Pirate Ship Simple Export Rate.

Please note that international orders may be subject to local import duties, taxes (VAT/GST), and customs clearance fees assessed by your destination country's government. These fees are not included in our product prices or shipping charges at checkout and are the sole responsibility of the recipient upon delivery.

5. Damages and Lost Packages

Once packages are handed over to the shipping carrier, risk of loss transfers to the buyer. However, we want to ensure you get your device safely.

• If your order arrives damaged, please save all packaging materials and damaged goods, take clear photos, and contact us immediately at podandfound@gmail.com so we can file a claim with the carrier and assist you with a replacement.

6. Contact Information

For any questions regarding your shipment or delivery status, please reach out to us at:

• Email: podandfound@gmail.com

• Mailing Address: P.O. Box 21, Cave Spring, GA 30124